Want to spread the word about your business on online platforms like Google, Facebook, and Yelp? But also want to avoid negative feedback getting lost in some online platform you don’t know about?
Introducing Feedback Link, the ultimate solution for social proof and customer feedback, combined into one platform!
With Feedback Link, you can easily generate positive reviews and testimonials from satisfied customers, while also redirecting any negative feedback straight to the business.
Additionally, Feedback Link allows you to showcase your best social proof on your website through eye-catching widgets, such as the “Wall of Proof.”
Gain valuable insights from customers with Feedback Link’s sleek and customizable survey feature.
Collect social proof from various channels, including your website, email/text invites, and brick-and-mortar locations, all on autopilot by seamlessly integrating with your current software.
Don’t just have satisfied customers, have customers that promote your business with Feedback Link.
Smart Routing
Happy customers review or leave a testimonial, issues are internalized so you can personally reach out to unhappy customers. Your Smart Routing survey is completely customizable.
Beautiful Surveys
Your customers get a class-leading, beautiful, responsive, customizable survey experience.
Email/Text Invites
Send beautiful email & text surveys/review invites. Automate sending and get Social Proof on autopilot.
Wall of Proof
Install a Beautiful Wall of Proof Social Proof widget for your website that showcase your best reviews and testimonials, improve your website conversion.
Attention Nudge
Install an elegant Social Proof “nudge” for your website, showcase your credibility, improve conversion.
Powerful Dashboard
Manage everything from your simple, yet powerful user dashboard. Send Invites, slice and dice responses for quantified results, and much more.
On and off-line
Collect responses from on or offline customer touch points.
The problems that Feedback Link solve for our users are:
- “How do we use our existing customer base to generate new sales and credibility?”
- “How do we avoid complaints getting lost on some online platform we don’t have control over?”
- “How do we automate customer feedback and social proof, without losing control in the process?”
Feedback Link solves these problems by effortlessly collecting testimonials, online reviews and feedback from your most delighted customers. It does this with a “Smart Routing” feature, that establishes a customer sentiment rating before deciding what to do.
With Smart Routing, your disappointed customers are routed directly to you, where you can deal with the issue personally. On the other hand, your most delighted customers can be asked to review on popular online destinations (FB, Trustpilot, Google etc.), leave personal testimonials or answer your survey questions. Customer feedback flows are completely customisable.
Additionally, website conversion and credibility are improved by providing beautiful showcase widgets with just a few lines of code.
- Collect testimonials, shares, or reviews on 8 different platforms
- Industry-leading survey experience and design
- Automatically send Email/Text requests by integrating with software you already use
- Up to five locations per brand, each with their own survey, link, collaborators, configurations etc.
- Send 5,000 email invites/month
- Receive 1000 Starting text (SMS) credits
- Use your own domain or subdomain for your survey
- Create up to 10 Social Proof widgets, showcase your reviews, and feedback on your site
- Unlimited widget page views
- Import reviews from Facebook, Google, Trustpilot, Yelp, Foursquare, Tripadvisor
- Fully custom-branded survey, no Feedback Link logo
- Know your Net Promoter Score, or measure satisfaction with Star-rating or Smileys (CSAT)
- Automatically send review/feedback invites (integrations)
- 6 Professionally translated languages (translated by native speakers)
- Invite collaborators to work on your account
- Funnel unhappy customers directly to you
- Collect testimonials, reviews and shares from delighted customers
