Upsend.io is a single platform with chat, email automation, product tour generator and knowledge center apps built-in. No need for expensive separate tools anymore. And yes, Upsend subscription is super affordable too.
- Customer Data Hub: Customer data hub stores every little detail of your customers and their communication history. Just a few click and you will know who they are. Segment them based on demography or their behavior then start nurturing the leads. Assigning customer conversations to different teams is also ridiculously easy from the Upsend Customer Data hub dashboard.
- Marketing Automation: Upsend’s marketing automation offers almost everything you expect from an expensive email marketing app. You can send targeted and personalized emails to different customer segments. Email automation is also easy peasy. Set up triggers, email sequences, and your email campaign are in full auto mode. Lead nurturing, survey, onboarding –automate any email campaigns and let the conversions happen even when you sleep.
- Live Chat: Respond to your customers’ lighting fast with Live chat. This feature allows to you set up behavior-based messages to communicate with customers in real-time. Even if your team is offline, you can still pre-qualify your visitors and collect their emails. With Live chat, customer reps can handle 5 communications at the same time without any issues. Bonus: It comes with customization options. You can play with colors and designs to suit your taste.
- Guide Tour: 73% of visitors are more like to purchase after a product guide tour. But setting up a guided tour isn’t that easy, they say. Well, not anymore. The Guide tour feature allows you to create product tours with zero codings. Want to create some customized targeted tours for a specific audience segment? Easy!! You can even track how users are interacting with the tour in real-time on the analytics dashboard.
- Knowledgebase: Customers who visit help centers 2X more likely to purchase. They get instant answers and you score big in customer satisfaction. Upsend helps you create your help center with a few clicks. You can edit, include media and publish articles from our visual editor. There is a customization option for re-arranging your articles so that visitors can spot them easily. Knowledgebase also optimized for search engines. That means users would directly land on your help center from Google search. Knowledgebase Reports help to keep a tab on what kind of info your clients are most interested in.