Customer support is important but managing them at different platforms makes the process not only difficult but you may also lose out on some potential lead queries in between the messages.
What if we tell you that with this omnichannel customer support platform, you can –
- Centralize all of your customer communication in one place
- Save yourself from losing messages coming through different sources
- Ability to switch context
- Handle the team management efficiently and in sync
- Communicate via Multiple Channels in a single platform
- Communicate Real-Time
- CRM platform
- and much more…
SupportChamp – An effective all-in-one omnichannel messaging platform to build lasting relationships and deliver an amazing conversational experience.
SupportChamp allows easy and effective communication between the customers and the customer service agents. It can receive and send messages from different range of sources
A customer communication platform that combines widgets, emails, social media, SMS, and your team into a single view. This ensures all your teammates have an impact on the overall customer experience.
Learn more about SupportChamp!
All your conversations in one place – View all the conversations from your customers in one single dashboard. You can filter the conversations by the incoming channel, label, and status.
Invite your team members – Since you are getting ready to talk to your customer, bring in your teammates to assist you. You can invite your teammates by adding their email addresses to the agent list.
Connect Inboxes – Connect various channels through which your customers would be talking to you. It can be a website live-chat, your Facebook or Twitter page, or even your WhatsApp number.
Customer Support – Give a human-centric 2- way of communication for your customers. Let them reach you from multiple channels and auto-assign cases to your support analysts
Marketing – Go beyond personalization and never miss a qualified opportunity again. Retarget customers by sending target emails and in-app messages
Sales – SupportChamp frees your Sales Reps to focus on closing deals. Convert more website visitors into qualified opportunities and ensure every lead is followed-up and qualified
Alternate For – crisp.chat
