Customer Feedback is essential, and hence, you need to make your customer feedback actionable by listening to the voices of customers with CES, NPS, and CSAT Surveys.
The customer journey is not limited to a small period and thus you also need to gather the omnichannel feedback at all touchpoints throughout the customer journey.
This isn’t easy but it’s not impossible. With this tool, you can get real-time actionable insights with custom dashboards integrated with your existing system and close the loop with customers before they churn out.
SurveySensum – An all-in-one CX platform that lets you measure and track your key CX metrics in real-time.
The key to improving customer experience is the ability to understand them, know your customer base better by measuring these crucial CX metrics -CSAT, CES, and NPS. Drive customer satisfaction, promote customer loyalty, and improve word of mouth with SurveySensum.
What Does SurveySensum Offer?
CX Platform – NPS, CES, and CSAT Survey Software – Ready to use, customizable templates with automatic dashboards for response analysis
Customer Satisfaction Score (CSAT) – Measure every interaction with your customer to find potential bottlenecks and improve the customer experience.
Net Promoter Score® (NPS) – Measure the willingness of customers to recommend your products or services to others. Use the feedback to track critical issues and stop churn in its tracks.
Customer Effort Score (CES) – Measure User Experience and improve customer service. Analyze and respond with real-time actionable insights
Gather omnichannel feedback and distill data into actionable insights – Get a holistic view of your customers and understand what your customers are saying across every channel. Professionally designed, tested, and optimized survey templates to attract more responses.
- Web
- Mobile
- Offline
- Scan
Understand the WHY behind customer feedback – Leverage the power of AI to dig deeper into feedback and understand what your customers want and why.
Understand the Voice of Your Customer – Customer feedback is useless without the right analysis. SurveySensum’s AI-powered text & sentiment analysis tool helps you find the hidden value within your customer feedback.
Close the Loop – Ensure you “close the loop” by empowering your team to respond to detractors and stop churn before it’s too late. Build automated workflows and route support tickets based on topic, issue, or intent and improve your customer service.
Integration – Seamlessly connect your NPS®, CSAT, and CES data with your existing CRM software to generate valuable customer insights.
Custom role-based dashboards – Empower every employee in your organization by showing them their own personal dashboard with data that matches the needs and interests of users with that role. This will make it super easy for them to act on the insights by glancing at the dashboard.
Multilingual Support – Create surveys and generate responses in the language of your choice. You can add as many languages as you like and also use any type of character in your survey.
Transfer existing survey data – All of your existing survey data can be easily transferred on to SurveySensum in a matter of minutes
Automated Workflows – Easily automate various processes based on pre-defined schedules or events triggered using workflows.
